Our aim is customer’s complete shopping satisfaction. We believe that if the customer is happy with our services then he/she will buy from us again. But sometimes the conditions/situations are not in our favor and if a customer is not happy with the product then the following terms apply for a mutually consented resolution of the situation.

We do our best to make sure you never need to use this policy. But still for the legal purpose here it is:

If you don't like the product that we have sent you, let us know by email. We will try our best to find out a solution. If an item you ordered from www.drx5.in does not meet your expectations, do write to us and we will happily assist you. We are dedicated at www.drx5.in to offer you the best quality products and services.

Return/Exchange is applicable only under the following conditions:

1) Incorrect product or size ordered

2) Product no longer needed

3) Product does not match the description on the website

4) Product does not meet customer's expectations

5) Company shipped the wrong product or size

Return/Exchange is available only for domestic orders.

Return or Exchange Policy

You can apply for a Return within 48 hours after receiving the product & get a refund for the same, however, the whole process may take up to 15 days.

Reverse pickup will be done within 72 hours after applying for the return/exchange via email - drx5jpr@gmail.com

The refund will be initiated after the product has reached us and the quality check is successful.

Refund will be initiated as long as the product is unused and the tags are intact.

If you apply for Return/Exchange after 48 hours of receiving the parcel, we'll help you out with either Exchange or Coupon code for the same amount you have paid.

15 days Exchange window is open from the date of product delivery.

If the item is not which you have ordered

It is the case when you receive an item other than you ordered or misrepresentation of the item on the site due to technical error.

Suitable solutions as per conditions

In all the conditions mentioned above, you can return the order by following the mentioned steps:

Go to the 'My Orders' section → Select your most recent order → Click on the 'Return' option

If error is from customer's end

The only thing required is that you keep the item concerned with you along with all its packing materials in which you received the delivery.

• You will be provided with the relevant instructions on how to proceed as quickly as possible so that we can take immediate possible action to sort out the problem.

• If the problem is found to be genuine, we will Express Ship a Replacement item to you, within the earliest possible time with no extra shipping cost.

• In case the original item you ordered earlier is out of stock or unavailable, then you are requested to choose an alternative item from the same price range.

• If the fault is from www.drx5.in, then we will Express Ship the Exchanged Item to you with no extra shipping cost.

• All this process of Exchanging the Damaged or Defected Item is done as per your prior consent.

• If the customer is neither interested in exchanging the original item with the identical exchanged item nor in exchanging the original item with another alternative from the same price range, then we will refund you in full amount with no deduction whatsoever.

Refund or exchange will be processed after receiving the returned items.

* Subject to Jaipur Jurisdiction *